These Terms & Conditions govern your access to and use of the netb24 platform. Please read them carefully before using any service offered by netb24 in Bangladesh.
A summary of the key areas governed by netb24's Terms & Conditions. Full details appear in the legal text below.
Users must be 18 years of age or older to register and play on netb24. Accurate personal information is required at registration, and each individual may hold only one account on the platform.
netb24 supports bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. Minimum deposit is ৳200. All transactions are subject to identity verification and anti-fraud review.
Bonus offers are subject to wagering requirements, time limits, and game restrictions. Attempting to abuse promotional offers — including using multiple accounts — will result in account suspension and forfeiture of funds.
Players are fully responsible for maintaining the confidentiality of their login credentials. netb24 must be notified immediately if unauthorised access to an account is suspected. 2FA is strongly recommended.
netb24 provides deposit limits, session timers, and self-exclusion tools. Players who identify signs of problem gambling are encouraged to use these tools and visit the Responsible Gaming page for additional support resources.
netb24 reserves the right to suspend or permanently close any account found to be in breach of these Terms & Conditions, including cases of fraud, abuse, or provision of false registration information.
These Terms & Conditions ("Terms") govern the relationship between netb24 ("the Platform", "we", "us", "our") and any individual ("Player", "User", "you", "your") who accesses, registers on, or uses any service provided through the netb24 website at netb24.app. The Platform operates as an online entertainment service offering casino games, sports betting, live dealer tables, and related interactive gaming services primarily to adult players in Bangladesh.
By creating an account, making a deposit, placing a bet, or otherwise engaging with any part of the netb24 Platform, you acknowledge that you have read these Terms in full and that you agree to be legally bound by them. These Terms should be read alongside the netb24 Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and netb24.
netb24 reserves the right to amend, update, or modify these Terms at any time without prior notice. Continued use of the Platform following any such amendment constitutes acceptance of the revised Terms. Players are encouraged to review these Terms periodically to remain informed of any changes.
Access to and use of the netb24 Platform is strictly restricted to individuals who meet all of the following eligibility criteria:
netb24 operates primarily for players located in Bangladesh. By registering, you confirm that you meet all of the eligibility criteria stated above and that you are not accessing the Platform from a jurisdiction where online gambling is prohibited. netb24 reserves the right to request documentary proof of eligibility at any time, including age verification documents and proof of identity.
To access the full range of services available on the netb24 Platform, players must create a personal account. The following conditions apply to registration and account management:
Each individual player is permitted to hold only one active account on the netb24 Platform. Creating, operating, or benefiting from multiple accounts — whether under the same name, the same payment method, the same device, or the same household — is strictly prohibited. Where multiple accounts are identified, netb24 reserves the right to close all duplicate accounts, void any winnings generated through them, and retain any balances held therein.
When registering, you are required to provide complete, truthful, and up-to-date personal information, including your full legal name, date of birth, email address, and preferred payment method. Providing false, misleading, or incomplete registration information constitutes a breach of these Terms and may result in immediate account suspension.
netb24 applies Know Your Customer (KYC) procedures in compliance with applicable anti-money laundering standards. Players may be required to submit supporting documentation — such as a national identification card, passport, or driver's licence — to verify their identity, age, and the ownership of their chosen payment method (bKash, Nagad, Rocket, etc.). Failure to complete verification within the timeframe requested by netb24 may result in withdrawal restrictions or account suspension.
All accounts on the netb24 Platform are denominated in Bangladeshi Taka (৳ BDT). All deposits, withdrawals, wagering activity, bonus calculations, and balance displays are conducted in BDT unless otherwise specified.
netb24 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. The minimum deposit amount is ৳200. Deposits made via mobile financial services (bKash, Nagad, Rocket, Upay) are typically credited to your account within 60 seconds of a successful transaction. Bank card and internet banking deposits may take slightly longer depending on the provider.
All funds deposited into a netb24 account must be from a payment source that is legally registered in the name of the account holder. Depositing funds on behalf of a third party is prohibited. netb24 reserves the right to decline any deposit that cannot be verified as originating from the account holder.
Withdrawal requests may only be processed once the account holder has completed the required KYC verification. Withdrawals are processed to the same payment method used for the corresponding deposit. netb24 aims to process all verified withdrawal requests within 15 to 30 minutes during standard operating hours. Complex cases or those flagged for additional review may take up to 48 hours.
netb24 does not charge processing fees on standard deposits or withdrawals. However, your payment provider (e.g., bKash or your bank) may apply their own transaction charges, which are outside netb24's control.
netb24 is committed to preventing financial crime and maintains robust anti-money laundering (AML) procedures. All transactions are monitored. Where unusual activity is detected, netb24 may freeze an account, request additional documentation, delay withdrawal processing, and — where required — report activity to the relevant authorities. Deposits may not be withdrawn as cash without first satisfying minimum wagering activity requirements as determined by netb24's compliance team.
netb24 offers various bonus offers, free bets, cashback promotions, and other incentives to players from time to time. All such promotions are subject to the following general conditions unless a specific promotion's terms state otherwise:
netb24 reserves the right to modify, discontinue, or withdraw any promotion at any time and without prior notice. Players are responsible for reading the specific terms attached to each individual promotion before opting in.
The availability of games and sports betting markets on netb24 may vary from time to time due to scheduled maintenance, technical updates, provider agreements, or regulatory considerations. netb24 does not guarantee the continuous availability of any specific game, market, or feature at all times.
All casino and slot games available on the netb24 Platform use certified Random Number Generators (RNGs) provided by our studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — and operate independently of netb24's systems. Live dealer games are conducted by trained professional dealers in monitored studio environments. netb24 does not alter, influence, or interfere with game outcomes.
All sports betting activity on netb24 is subject to the specific rules applicable to each sport and market. In the event of a dispute regarding the outcome of a bet, the decision of netb24's trading team is final, provided it is made in good faith and based on available official data. netb24 reserves the right to void any bet placed in error, placed on an incorrectly priced market, or placed in circumstances where technical errors affected the displayed odds.
netb24 is not liable for bets lost, rounds missed, or game sessions interrupted due to internet disconnection, device failure, or any technical issue outside the Platform's direct control. Players are responsible for maintaining a stable connection when participating in time-sensitive game modes.
The following actions are strictly prohibited on the netb24 Platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in legal action:
Players are solely responsible for maintaining the confidentiality and security of their account login credentials, including their username, password, and any two-factor authentication (2FA) codes. netb24 will never ask for your password via email, live chat, or any other communication channel.
You must notify netb24 immediately via [email protected] if you suspect that your account has been accessed without your authorisation, or if your login credentials have been compromised. netb24 will take prompt action to secure your account; however, the Platform cannot be held liable for losses resulting from your failure to maintain the security of your login details.
All sessions on the netb24 Platform are protected by 256-bit SSL encryption. Players are strongly encouraged to enable two-factor authentication (2FA) from within their account settings to add an additional layer of security to their account.
netb24 is committed to promoting safe and responsible gambling practices across Bangladesh. We provide a range of player-protection tools that are available to all registered players at no cost:
If you believe that gambling is negatively affecting your life or the life of someone you know, we strongly encourage you to visit the netb24 Responsible Gaming page for detailed guidance and support resources. This service is exclusively for adults aged 18 and above.
All content on the netb24 Platform — including but not limited to text, graphics, logos, game interfaces, software, source code, audio, video, and data — is the property of netb24 or its licensed content providers and is protected by applicable intellectual property laws. Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only.
Players may not reproduce, distribute, transmit, publish, display, perform, modify, create derivative works from, or otherwise exploit any content from the netb24 Platform without express prior written permission from netb24. Unauthorised use of Platform content may give rise to a claim for damages and may also constitute a criminal offence.
To the maximum extent permitted by applicable law, netb24 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:
netb24's total aggregate liability to any player, in respect of any claim arising out of or in connection with these Terms, shall not exceed the total net deposits made by that player in the 12 months preceding the event giving rise to the claim.
netb24 collects, stores, and processes personal data in accordance with its Privacy Policy. By registering on the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. Please review the netb24 Privacy Policy for full details on what data is collected, how it is used, how it is stored, and your rights as a data subject.
netb24 applies industry-standard data security measures, including 256-bit SSL encryption for all data in transit, to protect your personal and financial information from unauthorised access, disclosure, or misuse.
netb24 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including in circumstances where:
In cases of account closure due to confirmed breach of these Terms, netb24 reserves the right to retain any balance held in the account. In cases where closure is due to administrative or technical reasons unrelated to player misconduct, any verified balance will be returned to the account holder's registered payment method.
Players may close their account at any time by contacting the netb24 support team at [email protected]. Any verified remaining balance will be returned to the account holder's registered payment method following completion of the standard withdrawal verification process. Accounts subject to open bonus wagering requirements, active disputes, or pending KYC review may not be closed until those matters are resolved.
netb24 reserves the right to amend, revise, or update these Terms & Conditions at any time. Where amendments are material in nature, netb24 will make reasonable efforts to notify registered players via email or an on-site notification prior to the changes taking effect. However, it is each player's responsibility to review these Terms regularly.
Continued use of the netb24 Platform after any amendment to these Terms constitutes acceptance of the updated Terms. If you do not agree with any changes made to these Terms, you must cease using the Platform and may request account closure as outlined in Section 13.2 above.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with applicable law. netb24 operates as an online entertainment platform and makes no representations regarding the legality of its services in any particular jurisdiction outside of the regions it actively serves. Players are solely responsible for ensuring that their use of the Platform complies with the laws applicable in their country or region of residence.
Any disputes between a player and netb24 that cannot be resolved informally through the support team shall be referred to binding arbitration under mutually agreed procedures. netb24's decisions regarding account actions taken in good faith pursuant to these Terms are final and binding, subject to the outcome of any arbitration process.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the netb24 Platform, please contact our support team through the following channels:
When contacting support regarding a Terms-related matter, please include your registered account username or email address and a clear description of your query or complaint. Our team will investigate all complaints promptly and fairly.
Now that you are familiar with our Terms & Conditions, you can explore everything netb24 has to offer — live casino, cricket betting, premium slots, and more. 18+ only. Please play responsibly.