Your personal data belongs to you. This Privacy Policy explains clearly and transparently how netb24 collects, uses, stores, and protects the information of every player in Bangladesh.
Six core commitments that define netb24's approach to data collection, security, and player privacy across Bangladesh.
Every connection between your device and the netb24 platform is secured with 256-bit SSL encryption. This means your personal details, payment information, and account activity are fully protected in transit at all times.
netb24 collects only the data that is genuinely necessary to operate your account, process your bKash or Nagad transactions, and comply with anti-money laundering requirements. We do not collect data beyond what serves a specific, defined purpose.
netb24 will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate, improve, and secure your netb24 account — never as a commercial commodity.
All player data is stored on encrypted servers with strict access controls. Only authorised netb24 personnel with a legitimate business need may access player records, and all such access is logged and audited on a regular basis.
Players have the right to access, correct, and request deletion of their personal data held by netb24. You may submit a data access or erasure request at any time by contacting [email protected] — we will respond within a reasonable timeframe.
In the unlikely event of a data security incident that may affect your personal information, netb24 is committed to notifying affected players promptly and transparently, along with clear guidance on any recommended protective actions.
This Privacy Policy ("Policy") describes how netb24 ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("Player", "User", "you", "your") who access or use any service provided through the netb24 website at netb24.app. netb24 operates as an online entertainment and sports betting platform serving adult players primarily in Bangladesh.
We are committed to handling your personal data with care, transparency, and respect. This Policy is intended to give you a clear and complete understanding of our data practices so that you can make informed decisions about sharing your information with us. We process personal data only where we have a lawful basis for doing so and only to the extent necessary for the stated purpose.
This Policy applies to all personal data collected through the netb24 website, mobile browser sessions, live chat tools, email correspondence, and any other channel through which you interact with the Platform. By registering an account or using any netb24 service, you acknowledge that you have read and understood this Policy. This Policy should be read together with the netb24 Terms & Conditions.
netb24 collects the following categories of personal data in connection with the operation of its platform and the provision of its services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID or passport number | Account registration, KYC/age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communication, transaction alerts, support |
| Financial Data | bKash/Nagad/Rocket account numbers, Visa/Mastercard last-four digits, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, browser type and version, device type, operating system, time zone | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, betting activity, session duration, click patterns | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, quality assurance, dispute resolution |
We do not collect special categories of sensitive personal data (such as health information, biometric data, or religious beliefs) as part of our standard registration or operational process, unless a specific legal obligation requires it.
netb24 collects personal data through the following means:
You provide data directly to us when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support via live chat or email, or respond to promotional offers. The accuracy of directly submitted data is your responsibility, and providing false information constitutes a breach of our Terms & Conditions.
When you access the netb24 platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, and behavioural interaction data such as game selections and session times. For more detail, please refer to Section 7 (Cookies) of this Policy.
In certain circumstances, netb24 may receive data about you from third-party sources including identity verification service providers, payment processors (such as bKash, Nagad, and card networks), fraud prevention databases, and analytics providers. Data received from these sources is combined with information already held by netb24 and used for the same purposes described in this Policy.
netb24 uses the personal data it collects for the following purposes:
netb24 processes your personal data only where we have a valid legal basis to do so. The applicable legal bases are as follows:
netb24 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary and proportionate:
To process your transactions, we share necessary financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. These providers process your data only to the extent needed to complete the transaction and are bound by their own strict data protection obligations.
To verify your identity and age, netb24 may share your identification documents and personal details with accredited third-party KYC verification providers. These providers are contractually bound to use your data solely for the purpose of identity verification.
Game studios and providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive pseudonymised session and gameplay data necessary to deliver and manage their game content on the netb24 platform. These providers do not receive directly identifying personal data beyond what is technically required.
netb24 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by applicable law, court order, or regulatory direction. We will notify affected players where legally permitted to do so.
We work with trusted third-party technology providers for purposes such as cloud hosting, data analytics, cybersecurity, and customer support tooling. These providers act as data processors on our behalf under written data processing agreements that require them to handle your data securely and only for the purposes we specify.
The netb24 platform uses cookies and similar tracking technologies to support essential platform functionality, enhance your user experience, and gather analytical insights. The categories of cookies used are as follows:
You may manage your cookie preferences through your browser settings. Please note that disabling essential or security cookies may affect your ability to access certain features of the netb24 platform. netb24 does not use advertising or retargeting cookies that track your activity across third-party websites.
netb24 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:
When personal data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
netb24 applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures include:
While netb24 takes all reasonable steps to protect your personal data, no online system can be guaranteed to be 100% secure against all threats. Players are encouraged to use strong, unique passwords and to enable two-factor authentication (2FA) on their netb24 account to further protect their own data.
As a player whose personal data is held by netb24, you have the following rights with respect to your information:
To exercise any of the above rights, please contact the netb24 data team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, subject to identity verification and any applicable legal constraints.
The netb24 platform is strictly for adults aged 18 years and above. netb24 does not knowingly collect, store, or process personal data belonging to individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care may have registered on the netb24 platform or provided personal data to us, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
The netb24 platform may from time to time contain references or links to third-party websites or services, including those of our game content providers and payment partners. This Privacy Policy applies solely to data processed by netb24 and does not extend to the data practices of any third-party website or service, regardless of whether that site is linked from the netb24 platform.
netb24 has no control over and accepts no responsibility for the privacy practices, data collection methods, or content of third-party websites. Players are strongly encouraged to review the privacy policies of any third-party service they access independently of the netb24 platform.
netb24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will make reasonable efforts to notify registered players via email or an on-site notification prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent amendment.
Your continued use of the netb24 platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure in accordance with the process described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or how netb24 handles your personal data, please do not hesitate to contact our data protection team using the details below:
When submitting a data-related request, please include your registered account email address and a clear description of your query or request. For identity verification purposes, we may ask you to provide a copy of a government-issued ID before fulfilling access or erasure requests.
Your privacy is protected every step of the way on netb24. Now explore our live casino, cricket betting markets, and premium slots — all secured with 256-bit SSL encryption. 18+ only. Please play responsibly.